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Expert Care Services

Expert Care Services (ECS) is an NDIS-registered provider offering personalised disability support across Sydney. With over 20 years of combined experience, they specialise in delivering compassionate, person-centred care—from daily living assistance to community participation and goal-based plans.

Challenges

Despite recently launching a website, ECS felt it didn’t reflect their warmth or professionalism. The design lacked emotional connection and structure, which limited engagement and failed to communicate their mission of empathy and care. They needed a complete visual identity refresh to better represent who they are—both online and offline.

What we have done

  • Website Revamp
  • Logo Redesign
  • Marketing Collateral ((Banners, Brochures, Cards)
  • Branded Stationery (Certificates, Bags, Danglers, ID cards)
  • Signage & Display (Pull-up, Door, Exterior)
  • Social Media Design
  • Brand Style Guide
A billboard for Expert Care Services shows a smiling woman assisting a man in a wheelchair. The sign highlights respect for all religions and cultures, with services like mental health, in-home care, and accommodation listed.
Two NDIS accommodation flyers featuring service details, icons, and contact info. One shows a smiling couple outdoors, while the other displays photos of buildings and living spaces, plus a QR code for more information.
A brochure for Expert Care Services featuring a nurse smiling and holding hands with an elderly woman. The brochure highlights empowerment, enrichment, and building services, with purple and green design elements and contact information.

Our Approach & Solution

As a brand design agency in Sydney, we partnered with ECS to rebuild their visual identity from the ground up. We created a clean, user-friendly website with welcoming visuals and intuitive navigation.

Alongside the digital transformation, we delivered a comprehensive brand refresh service, covering everything from logo redesign to marketing collateral, signage, and social media designs. Each touchpoint was carefully aligned to ensure emotional resonance and brand consistency across all platforms.

Results

  • Improved website layout and user engagement
  • Stronger visual identity and community presence
  • Increased foot traffic and client inquiries
  • Enhanced brand credibility and trust
Logo design mockup for NDIS (Non for profit) organisation in sydney
Glass doors display signs for Expert Care Services and NDIS with service lists, trading hours, and icons representing mental health, in-home services, support coordination, and recovery coaching.
A white and purple paper bag with Expert Care Services logo and text, “Turning our community into family.” The bag displays NDIS branding and contact details at the bottom, including phone number and website.
Expert Care Solutions video Testimonial

Jinneth Hernandez

Engagement Officer, Expert Care Services,
Sydney – Australia