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Expert Care Services

Expert Care Services (ECS) is an NDIS-registered provider offering personalised disability support across Sydney. With over 20 years of combined experience, their team specialises in delivering compassionate, person-centred care—ranging from daily living support to community participation and goal-based plans.

Challenges

ECS had recently launched a website but were dissatisfied with the design quality and overall user experience. The layout lacked warmth and structure, which limited user engagement and failed to reflect their brand values of empathy, care, and professionalism.

They needed a full visual identity refresh that would clearly communicate their mission and make a stronger impression—both online and offline.

What we have done

  • Website Revamp
  • Logo Redesign
  • Marketing Collateral ((Banners, Brochures, Cards)
  • Branded Stationery (Certificates, Bags, Danglers, ID cards)
  • Signage & Display (Pull-up, Door, Exterior)
  • Social Media Design
  • Brand Style Guide
A billboard for Expert Care Services shows a smiling woman assisting a man in a wheelchair. The sign highlights respect for all religions and cultures, with services like mental health, in-home care, and accommodation listed.
Two NDIS accommodation flyers featuring service details, icons, and contact info. One shows a smiling couple outdoors, while the other displays photos of buildings and living spaces, plus a QR code for more information.
A brochure for Expert Care Services featuring a nurse smiling and holding hands with an elderly woman. The brochure highlights empowerment, enrichment, and building services, with purple and green design elements and contact information.

Our Approach & Solution

We partnered with ECS to create a cohesive, emotionally resonant brand identity. From redesigning their logo to revamping the website, our focus was on crafting visuals that feel human, professional, and accessible.

We redesigned their website with a modern, easy-to-navigate layout and ensured that their messaging was clear and inviting. To support broader outreach, we also developed a full suite of branded materials, maintaining consistency across print and digital platforms.

Results

  • Improved website layout and user engagement
  • Stronger visual identity and community presence
  • Increased foot traffic and client inquiries
  • Enhanced brand credibility and trust
Glass doors display signs for Expert Care Services and NDIS with service lists, trading hours, and icons representing mental health, in-home services, support coordination, and recovery coaching.
A white and purple paper bag with Expert Care Services logo and text, “Turning our community into family.” The bag displays NDIS branding and contact details at the bottom, including phone number and website.
Expert Care Solutions video Testimonial

Jinneth Hernandez

Engagement Officer, Expert Care Services,
Sydney – Australia